Shipping policy
**生效日期：[填写日期]**
**Processing time**
All orders are processed within **[1–2 business days]** (excluding weekends and holidays). You will receive a confirmation email once your order ships.
**Shipping time & rates**
We currently ship worldwide from [China]. Estimated delivery times after dispatch:
| Region | Estimated delivery | Shipping cost |
|---|---|---|
| United States | 7–15 business days | Calculated at checkout |
| Europe | 10–20 business days | Calculated at checkout |
| Asia-Pacific | 7–15 business days | Calculated at checkout |
| Rest of world | 15–25 business days | Calculated at checkout |
*Delivery times are estimates and not guaranteed. Customs processing, remote locations, and peak seasons may add time.*
**Free shipping**
Free standard shipping is available on orders over **$[50]** (United States only).
**Tracking**
A tracking number will be provided once your order ships. Please allow up to **[48 hours]** for the tracking information to update.
**Customs, duties & taxes**
- Orders may be subject to import duties, taxes, and customs fees levied by the destination country.
- These charges are the responsibility of the recipient unless otherwise stated at checkout.
- Shanlania is not responsible for delays caused by customs authorities.
**Incorrect address**
Please double-check your shipping address at checkout. Shanlania is not responsible for packages delivered to an incorrect address provided by the customer. Re-shipping costs for returned packages are the customer's responsibility.
**Missing or delayed packages**
If your package has not arrived within the estimated timeframe, contact us at **[ballever@gmail.com]**. We will investigate with the carrier and, where appropriate, reship or refund.
**Restricted destinations**
Some carriers restrict shipments of incense products (flammable / wax-containing goods) on certain routes. If we are unable to ship to your address, we will contact you to arrange a refund.
**Contact**
Shipping questions? Contact us at **[ballever@gmail.com]**.